How long will it take for my return to be processed?

Our aim is to process your return on the same day we receive the item at the selected warehouse, though the maximum length of time it may take will be 5 working days. You will receive confirmation emails when your Return has been processed.

How long will my security checks take?

Security checks for payments will be handled by PayPal, when you make a payment with PayPal they will run checks, once these checks are completed they will release the funds to us, these checks can take moments, though in very rare circumstances they can take much longer.

We can not state how long these checks will take, so please understand these checks are outside our control and be patient while they process.

Why can’t I log into my account?

If you are experiencing problems logging into your account first check that the email address, username and password you are using. You may also find it useful to refer to the information included in the welcome email you received when you registered with KT-TEK. If you have forgotten your password click here to reset your password.

Why can I not amend my order if I have placed it via PayPal?

We are unable to make any amendments to the order (other than cancellations) due to our internal security policy. In addition to our policy PayPal provide us with enough money to fulfill your initial order therefore no further payment can be taken for additional items or shipping costs.