What is the best way for me to return my items to you?

We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.

Other couriers can be found on www.parcel2go.com and they are very competitive on price and can even pick up from your door, when selecting the courier pick the one with ‘Collection Service’

 

*We are not endorsed by Parcel2Go.com and any transactions, offers, information, etc, performed or displayed are part of Parcel2Go.com and we can not accept any liability of any incorrect information.

I have received an incorrect item, what should I do?

You should email us right away via returns@kt-tek.com once we have your email we will work with you to get the item exchanged for the correct one.

In the event we ask you to send the item back to one of our warehouses we will reimburse the cost of this, though we will require proof of the postage and the service MUST be a tracked service, so example using Recorded Delivery or Special Delivery via Royal Mail.

Once the item has been sent to us all we ask is that you email us a copy of the proof of postage, we will deal with the rest.