Website FAQ

Order FAQ

When will my order be processed?

All orders placed before 3pm, Monday to Friday will be processed the same working day. Any order after 3pm will be processed on the next available working day. Please note that orders are not processed on weekends or Bank Holidays.

What payments do you accept?

We currently accept Credit/Debit cards and PayPal instant payments, this offers flexibility for all our customers.

When will my order be delivered?

We aim to have all orders delivered within 1 working day of processing, though there are areas where this is not possible. Please visit our Delivery Information page for more information.

Website FAQ

Are your prices fixed?

We have spent a considerable amount of time, working with a supplier to get the best price prices possible. The regular prices are fixed and cannot be adjusted, though we do offer sales on various products each week.

Do I need to create an account?

During the order process, you will be offered the opportunity to create an account, though this is completely optional.

Though there is a benefit to creating an account, when you come back to order from us, all you need to enter is your email address and your password, our site will bring forward your address details, from your previous order.